Responsible Gaming

Our Commitment to Safe Gaming

Gaming Should Be Entertainment

At Goldex Casino, we believe that gaming should only be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, it may be time to seek help. Always gamble within your means and never wager more than you can afford to lose.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your province) to use Goldex Casino. We take age verification seriously and reserve the right to request documentation to confirm your age at any time.

Warning Signs of Problem Gambling

Do you recognize any of these warning signs in yourself or someone you know?

  • Constantly thinking about gambling or previous gambling experiences
  • Gambling with increasing amounts of money to achieve the same level of excitement
  • Repeatedly trying to cut back or stop gambling without success
  • Chasing losses by gambling more to recover money lost
  • Lying to family members, friends, or therapists about the extent of your gambling
  • Using gambling to escape problems or relieve stress and anxiety
  • Neglecting work, school, family, or personal relationships due to gambling
  • Borrowing money or engaging in illegal activities to fund gambling
  • Experiencing feelings of desperation or hopelessness
  • Jeopardizing important relationships, education, or career opportunities

If you identify with any of these signs, help is available.

Self-Help Tools & Features

Goldex Casino provides tools to help you maintain control of your gaming:

  • Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
  • Loss Limits: Establish a maximum amount you're willing to lose over a set period
  • Reality Checks: Receive regular reminders during your gaming session about how long you've been playing and how much you've spent
  • Session Time Limits: Set automatic reminders or session cut-offs to help manage playtime
  • Self-Exclusion: Temporarily or permanently exclude yourself from Goldex Casino to take a break from gambling

To access these tools, visit your account settings or contact our support team.

Support Organizations & Resources

If you're struggling with problem gambling, please reach out to one of these trusted organizations:

Canada

Responsible Gambling Council
Website: www.responsiblegambling.org
A Canadian leader in research, education, and prevention of problem gambling.

United States

National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-GAMBLER (1-800-426-2537)
Provides confidential support and referrals to treatment services.

United Kingdom

GamCare
Website: www.gamcare.org.uk
Free counseling and support for problem gambling.

GamStop
Website: www.gamstop.co.uk
The UK's National Self-Exclusion Scheme.

Australia

Gambling Help Online
Website: www.gamblinghelponline.org.au
Free counseling and information services for problem gambling.

If You Need Help, Reach Out Today

Problem gambling is a serious issue, but it is treatable. If you or someone you know is struggling with problem gambling, please seek help immediately. There is no shame in reaching out—professional counselors and support groups are available to assist you.

Remember: You are not alone, and help is available 24/7 through the organizations listed above.